Some organizations have service level agreements in place to govern the services they provide to the business. Others are looking to put these in place to better align IT with business priorities or support the value is delivering to the business.
CITTIO automatically calculates and monitors service levels and alerts stakeholders when a service level is about to be violated. It also supports outage calendars to keep scheduled downtime out of the SLA if that is how the agreement is written.
To create SLAs, the underlying networks, systems and applications are linked to the business functions they provide or support and then CITTIO takes over. All of the major SLA metrics including uptime, mean time to repair, mean time to fail and mean time between failure are available and automatically calculated so no one has to spend their weekend in front of an excel spreadsheet.
If you are looking to improve your relationship with the business, implementing a service level management solution from CITTIO is a great way to start.
WatchTower automatically
calculates Service Levels for all monitored devices as part of its Automation
Stack™. Customizable executive dashboards allow you to capture SLAs by
business processes, as well as receive automated SLA reports in a variety
of formats. SLA Dashboards provide:
