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IT service management

Compuware Vantage, an IT service management solution, enables business-driven service delivery by combining business-focused reporting, end-user experience monitoring and application analytics with infrastructure and service desk metrics, whether provided by Compuware solutions or third-party tools. This unique combination allows IT to align its services around business-critical objectives with a real-time, comprehensive picture of service delivery.

Business Service Management

Vantage Business Service Management (BSM) provides real-time views of IT service delivery so that CIOs, IT managers and line-of-business counterparts can understand the impact that IT services have on business operations. As a result, Vantage BSM helps you communicate IT service delivery more effectively, meet SLAs, improve operational efficiency, reduce costs and increase satisfaction with IT.

End-user Experience Monitoring

Vantage end-user experience monitoring provides high-level views of application service from the end-user perspective. These views allow IT to monitor all applications all the time, enabling proactive IT service management. Vantage end-user experience monitoring also puts application performance in context of key business entities: applications, users and locations. With this perspective, Vantage helps you assess the scope of a performance problem and isolate it to the client, network, server or application tier so you can assign the right expert to the job.

Application Analytics

IBy providing detailed application analytics, Vantage pinpoints and helps correct the causes of poor application performance wherever they reside—client workstations, the network, a server or even the application itself—thus, eliminating time-consuming guesswork. In addition, Vantage application analytics helps ensure successful application rollouts and provides crucial information for establishing and meeting service requirements.

Benefits of IT service management

With Vantage IT service management, it’s easy to:

• manage IT using business-relevant metrics that clearly communicate IT’s value to business counterparts
• understand the impact of performance problems on business processes, SLAs, applications, locations and affected end users so you can effectively prioritize troubleshooting efforts
• proactively monitor all users all the time so you can detect and fix performance problems before end users even know about them
• create customized reports for service level management (SLM) initiatives such as ITIL and Six Sigma
• establish and maintain consistent service level agreements (SLAs) and know when SLAs are not going to be met
• isolate performance problems to the client, network, server or application tier
• make informed decisions regarding infrastructure utilization and investments
• validate new applications will meet performance expectations once they’re rolled into production.